作为我们正在进行的一部分#WomeninFinTechseries, we spoke with Kathy Strasser, Chief Operating Officer/Chief Information Officer atIncredibleBank.about her experiences in and thoughts on the fintech industry today.
要开始，请告诉我们一些关于你自己以及你如何参与银行和金融气？
磨砂器：在整个组织的各种角色的沃瑙金融系统（WFS）在一个20年的职业生涯之后，我接近IncredibleBank的首席执行官Todd Nagel（然后是River Valley Bank）。他希望一个有一个技术背景的非银行家，帮助他推出河流河谷银行，令人互及的互联网渠道，IncredibleBank，进入一个领先的数字银行，在整个美国到达客户。
我从来没有想过自己直到2为一家银行工作015 when I joined as the EVP and Chief Operations Officer. Over the next few years, I’d play a key role in accelerating the growth of the bank and its digital transformation on both the technology and people side of our business.
While technology and payments are strong interests of mine, I’m most passionate about leading people, which is what IncredibleBank allows me to do. In my current position, I’m responsible for helping people find their motivation and providing them with purpose and the autonomy to be brilliant at what they do. By nature, I’m a problem solver, change guru, and love everything happening with digital transformation.
How have you seen the financial services industry change in 2020, and where is it headed in 2021?
磨砂器：The work we’ve done over the past five years prepared us for this shift to digital technology. Our people were ready to meet the needs of our customers in a remote environment. We leaned on the expertise of employees from all parts of the organization for the PPP program, in addition to helping 1,000+ homeowners buy new or refinance their homes. We launched Zelle in September, made digital improvements to our customer experience, implemented new technology to help facilitate the PPP program, plus we became the first community bank to go live on TCH RTP in March.
我们知道，我们使用数字化的势头只是继续继续，竞争将转向大型仪式继续归于金融服务。有一些领域是我们的思想之大：数字化转型和增长，继续掌握我们令人难以置信的客户体验，人才管理，员工参与，以及我们业务线的持续增长。
How can community banks make sure they’re not being left behind, especially when it comes to embracing new digital technology?
磨砂器：像Apple，Amazon，Paypal和星巴克等公司已经在付款空间中，传统上是银行的媒介，以便成长并保留存款账户以及建立客户关系。我们通过优先考虑客户经验并与杰克亨利等公司合作提供了新的和创新技术的公司保持竞争力。金博宝188备用地址社区银行需要与这个更广泛的竞争市场保持步伐，并具有差异化的客户体验，这都是个人和有意义的是强烈的开始。
What does digital transformation entail within your institution?
磨砂器：数字转型是关于技术和人的。我们的人民首先是我们的数字战略和转型，这就是为什么文化必须与增长心态接近。
We start by mapping out our digital competencies and identifying areas of focus that will move the needle on customer experience. Some of these included the ability to confidently move between different devices and building relationships via digital channels. Our key values for our digital culture are speed, openness, and autonomy. Technology had to improve processes, productivity, and customer experience, delivering direct value to our institution and customers.
How can women help other women climb within the industry, and do you have any advice for those starting out their careers in technology or finance?
磨砂器：The future is bright, and I highly recommend technology and finance for everyone, especially women. Women in the field can be a good example and share their experiences; I’m always willing to mentor, meet with young people getting ready to go to college, or those figuring out the next step in their career.
我给出以下建议：1）专注于您的角色以及它如何促成贵公司的成功;2）抓住新的机会，不要害怕问;3）学习每一天;4）构建关系和网络;6）找到更多人的指导。
现在是妇女唯一定位的金融技术和银行缺少什么？
磨砂器：随着多样性的，是许多不同的经验和解决问题，分歧，谈判，领导风格和方法的方法的背景。当桌子充满男性和女性时，动态和谈话会发生变化，并因此发生合作和创新。例如，在创造和寻求新产品和特征的反馈时，知道大量的女性使家庭决策是重要的。对于任何不断增长的公司来说，有一个多样化的候选人才能选择，并包括女性。
