3 December 2019
皇冠假日酒店伦敦——国王十字,
London
General Insurance Complaints Management Forum
Best Practice Strategies & Regulatory Updates
Improve systems and successfully manage challenges around root cause analysis, vulnerable customers, social media engagement, and loyalty penalties.
Benefits of attending
Do you want to solidify customer relationships, improve effectiveness in your team, and learn how to get the best return on investment for complaints?
HEAR INSIGHTS ON INSURANCE COMPLAINTS FROM THE FINANCIAL OMBUDSMAN
HEAR INSIGHTS ON INSURANCE COMPLAINTS FROM THE FINANCIAL OMBUDSMAN
- Hear a presentation from John Quinlan, Ombudsman at the FOS.
- John has been an Ombudsman since 2012, leads work on property insurance and for the insurance practice group.
- Hear the trends seen in the insurance complaints space, as well as insight on firms' complaints handling processes.
IMPROVE APPROACHES TO ONGOING CHALLENGES IN COMPLAINTS TEAMS
IMPROVE APPROACHES TO ONGOING CHALLENGES IN COMPLAINTS TEAMS
- How are firms preparing for the current FCA consultation on vulnerable customers, and what change may it bring?
- Are companies empowering front line staff to make decisions on complaints?
- Root Cause Analysis - how can firms bridge the gap and deal with the ongoing regulatory focus?
SUCCESSFULLY MANAGE EMERGING RISKS IN COMPLAINTS MANAGEMENT
SUCCESSFULLY MANAGE EMERGING RISKS IN COMPLAINTS MANAGEMENT
- 考虑the emerging role of technology and the digitisation of complaints handling.
- Tackle challenges of social media influences on complaints handling, what is best practice?
- Network with insurance companies and explore how firms are harnessing new solutions such as AI.
Exhibitor
Become an Event Partner and Raise your Firm's profile within the Operational Resilience Space
As an event sponsorship or exhibition partner, we can help you to forge new business relationships, share your experiences and position yourself as a go-to firm. Through understanding your business objectives and requirements we can tailor a solution to suit your strategy and budget.
Don't miss your chance to get involved! For a bespoke package, contact Sophie Serhan on Sophie.Serhan@informa.com or call: +44 (0)20 7551 9931
